Terms and Conditions

Returns Policy

If you change your mind about a product, you have 30 days to return the item in it's original condition for a refund. You are responsible for the cost of shipping the item/s back to me and the original shipping costs will not be refunded.

If you receive your items and they are faulty please get in touch as soon as possible and within 30 days for a full refund. {PLEASE NOTE THAT DUE TO THE NATURE OF HANDBUILT CERAMICS AND THE STYLE IN WHICH THEY ARE CREATED, THERE WILL BE IMPERFECTIONS AND IRREGULARITIES IN THE SHAPE AND FINISH OF THE ITEMS. THIS IS A DESIGN FACTOR AND DOES NOT RENDER THE ITEM FAULTY.} 

Privacy

The privacy of your customer data, orders and credit cards are important to us. We will not disclose or sell your customer data to any third party. We will only send you email newsletters if you explicitly opt in.

Credit card details are not stored anywhere on our servers nor in our premises. Your credit card details are processed in real time by an independent payment gateway authorised by our bank, using secure encryption.

Delivery Times

We will process your order within 3 business days following payment clearing. Your item/s will be wrapped securely and shipped to you using your chosen shipping option.

Meraki Ceramics Home & Gift take no responsibility for parcels lost in transit as this is out of our control. However we will assist in completing an enquiry with the postal service.